The Six Sigma Revolution – How General Electric and Others Turned Process Into Profits

George Eckes on psykologi koulutukseltaan ja kokemukseltaan. Samalla hän on GE:n johtava Six Sigma kouluttaja. Harvoin löytää näin mielenkiintoisen ei-teknisen Six Sigma kirjan. Psykologin kädenjälki näkyy. Hyvin kirjoitettu ja todella suositeltava kirja.

Eckes presents the material within ten chapters whose titlescorrectly indicate their primary focus:

• Introduction to Six Sigma
• The Strategy of Six Sigma: Eight Steps to StrategicImprovement
• Profits = Customer + Process + Employee
• Project Start-up: Tactical Six Sigma
• Measuring Project Sigma: How Close Are You to Perfection?
• Data and Process Analysis: the Keys to the project
• Root Cause Analysis: Never Stop Asking "Why"
• Selecting Solutions That Drive Sigma Performance
• Holding the Gains: Making Sure Your Solutions Stick
• How Six Sigma Initiatives and How to Avoid Mistakes

Ranked Among the Top 25 BusinessBooks of the New Millenium by Strategy+Business

"A book for non-technicians among the executiveranks who want to get an in-depth look at Six Sigma.This book is a major achievement that can be expectedto have enduring value for years to come."